Overview

Triple F Distributors, a division of Imperial Dade, a leading North American distributor, has a role available in Maui! We are looking for a Customer Service Representative to join our team. Join a strong and continuously evolving Customer Service group, helping to continue to grow our business. If you’re eager for your next challenge, Imperial Dade is a great place to take that next step. The Customer Service Representative will be interacting with customers, processing their orders, and providing information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule for this position is Monday-Friday from 7:30 am until 4:00 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125 branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface directly with customers either by telephone, electronically, or face-to-face.
• Process orders, forms, applications, and requests.
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
• Optimize fill rates by providing subs for items out of stock or discontinued.
• Keep a record of all backorders.
• Assist customers with special needs and requests (quotes, road net, special orders, faxing of credit applications. etc.)
• Participate in all sales promotions and offer them to our customers.
• Communicate information, problems/needs, and customer requests to the customer service manager.

Qualifications

You have:

• 2 years of previous customer service experience
• 3 years of experience using MS Office and familiarity with using software
• 3 years of data entry experience
• Excellent verbal and written communication skills
• An outgoing personality with an eager attitude to help others

Salary: $17.00/Hourly

Schedule: Monday-Friday 7:30am-4:00pm

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.